Customer Newsletter
May 2026
Your regular round-up of product updates, insights, expert guidance and resources that enable you to deliver results and stay ahead.
Past Editions Community
Explore this month’s top picks, designed to help you drive greater impact and value with Flexera
This month’s highlights are all about helping you make confident decisions, learn from peers, and stay ahead of cloud and AI‑driven change.
- Last week we shared with you our latest product releases across Flexera One and Snow Atlas
- If you followed ServiceNow’s Knowledge 2026 announcements, you likely saw a clear shift - AI and automation are advancing rapidly, but outcomes hinge on having complete, trusted, and validated data
- We kicked off the Flexera Live roadshow last week in Houston and are heading to the next seven cities worldwide - join a session to learn practical ITAM and FinOps strategies from peers and Flexera experts
This is just a snapshot of what’s available to you below – dive in and enjoy the read!
Product updates
Last week we shared our latest product release sessions (access here for Flexera One and here for Snow Atlas), including a recap of the 2026 roadmap and key updates. If you take away just two things, it’s this:
- Flexera’s ITAM portfolio has recently released AI contract ingestion available for both Flexera One ITAM and SAM on Snow Atlas. Our AI contract ingestion leverages natural language processing (NLP) and machine learning (ML) to parse and convert uploaded contracts into structured data fields pulling in the contract number, start, expiry, and renewal dates, along with payment schedules and even terms and conditions.
- Flexera’s FinOps portfolio is levelling up for the AI era. Now in early access, Cloud Cost Optimization—our industry-leading cloud cost management solution—ingests Databricks billing and compute data, helping you get clearer, more complete cost visibility . Learn more about this enhancement and other improvements such as smarter patch management and more.
These are also covered in our latest product updates blog here.
Want the full list of product updates? Dive into our release notes and community blogs for all the details.
What ServiceNow Knowledge 2026 means for you
If you were following ServiceNow’s annual conference, Knowledge 2026, announcements, you likely saw a clear shift: AI and automation are moving faster; but outcomes now depend on the quality of the data behind them.
For many teams, the question isn’t whether to automate, it’s whether their ServiceNow environment is ready. We’re already seeing customers run into gaps in asset data, normalization, and visibility only after automation is in motion—introducing risk, cost surprises, and inconsistent results.
The implication is simple: before ServiceNow acts, the data behind those actions needs to be complete, trusted, and validated.
Flexera helps teams close that gap by ensuring workflows, AI, and decisions are driven by accurate, normalized technology data across ITAM, FinOps, and cloud.
Clayton Starko, Director Solutions Architecture and Advisory, breaks down what this shift means in practice.
If you’re interested in going deeper, join our monthly Best Practices series, where Flexera experts James Dalley and Clayton Starko explore what this shift means in practice and how teams can build the data foundation needed to support automation with confidence.
Voice of the customer
How KCB Bank Kenya improved visibility and reduced software and cloud costs by $23.3M
As East Africa’s largest banking group, operating across seven countries, KCB Bank was facing growing compliance risk and cost exposure due to limited visibility into its IT environment.
By using Flexera One SaaS Manager, Cloud Cost Optimization, and Snow Atlas, KCB Bank:
- Achieved a 48% return on investment within seven months
- Increased asset visibility from under 40% to 98% across its operations
- Reduced audit preparation time by 75%, strengthening its audit readiness
By bringing IT asset data into a single, centralized view, KCB Bank replaced fragmented information with a more reliable foundation for governance, security, and financial decision-making.
“With Flexera, there’s no single technology vendor today who can just pull out a card to audit us and we fail to defend that based on the data that we have.” - Dedan Muriuki Kanyuira Senior Manager, IT SAM, KCB Group
Share your experience with Flexera on PeerSpot and get a $50 gift card
Share your experience with Flexera on PeerSpot and help others make more informed decisions. We’ll send you a $50 gift card (for all reviews submitted by June 19, 2026) as a thank you. Here’s how:
What's new
Now available: Flexera AI Pulse Report 2026
Most organizations are now using generative AI, but many are finding it harder to manage governance and risk as adoption grows.
Our first annual AI Pulse Report highlights where visibility is being lost and how teams are improving control, managing costs, and turning AI into measurable business value.
AWhere are you seeing the biggest challenge: cost control, governance, or proving value?
Join our first Flexera Community Q&A on June 10
Join the first Flexera Community Q&A on Microsoft 365 license data in Flexera One. Rather than a webinar, this is a live discussion hosted directly in the Flexera Community, where customers can ask questions and get guidance from Flexera experts on common licensing data challenges.
The discussion takes place on June 10 at 10:30 – 11:30 EST / 15:30 - 16:30 BST and no registration is required. If you have a question you’d like covered, please submit it in advance using this form.
Introducing: Flexera’s AI Contract Ingestion
Manually entering contract data can be time-consuming and prone to errors.
Flexera’s AI-powered contract ingestion helps you streamline this process by extracting key information from your contracts automatically, reducing manual effort and improving data accuracy.
What is valuemaxxing and why it matters
As AI adoption accelerates, many organizations are focused on increasing usage—but not always on the value it delivers.
This blog introduces “valuemaxxing”: a shift from simply using more technology to getting more value from it, through better visibility, governance, and cost control. It explores how teams can reduce waste, improve accountability, and make smarter decisions about their technology investments.
Reduce cost and carbon together
More organizations are building sustainability into their FinOps practices to find opportunities to reduce both cloud spend and emissions. By improving visibility into usage and cost, teams can make more informed decisions that lower waste and deliver measurable impact.
Recognizing innovation in AI leadership
Flexera’s Chief Product Officer, Becky, was recently featured on the cover of Chief Women Leaders magazine, recognizing her work in advancing AI innovation.
In the article, she shares her perspective on how AI is evolving and what it means for organizations looking to get more value from their technology investments.
CIO Dive: When it comes to AI spend management, CIOs are not alone
At the recent FinOps Forward event, CIO Dive explored how organizations are approaching the rapid growth of AI spend.
The article looks at how FinOps teams are helping CIOs move beyond cost control—focusing on tracking value, managing AI sprawl, and improving governance.
Forbes: AI consumption is redefining how technology spend is managed
In this Forbes article, Flexera CIO & CISO Conal Gallagher shares his perspective on AI consumption pricing, exploring how organizations can better understand usage, manage costs, and navigate the impact of AI on the technology landscape.
Webinars
Our webinars are designed to help you get more from Flexera solutions—whether it's learning new strategies, hearing from peers, or solving real challenges. Join live or catch up on-demand and take away insights you can apply right away.
Watch on demand: Best practices for moving from compliance to sustained control in ServiceNow
Many organizations rely on compliance reports to show they’re “covered”, but in reality, gaps in data, governance, and processes can quickly reintroduce risk.
In this on-demand session, learn how to move beyond point-in-time compliance and build control that holds up over time. You’ll hear practical guidance on strengthening governance, improving data foundations, and setting up operating practices that help reduce risk on an ongoing basis—not just during audits.
This session is part of our monthly series with Flexera experts James Dalley and Clayton Starko. Join us on June 2 to learn how to turn your ServiceNow CMDB into a trusted foundation for better decision-making.
Watch on demand: From Flexera customers to value advisors
Watch this on-demand session with former Flexera customers Bill Sudbrook and Jeffrey West as they share lessons from leading ITAM at scale.
You’ll hear practical perspectives on how to rein in SaaS sprawl, navigate AI adoption, and build an operating model that supports faster, more controlled decision-making. The session also explores where organizations struggle most—and how aligning ITAM and FinOps can help drive measurable business outcomes.
Watch on demand: FinOps Forward 2026 virtual summit
Technology spend is expanding rapidly across cloud, SaaS, AI, and more. Keeping up now requires more than cost control. It requires a clear focus on technology value. This virtual event brought together practitioners, finance leaders, and strategists to help teams manage this growing complexity and turn insight into action.
More than 750 FinOps and cloud operations leaders joined the live event to learn how organizations are redefining FinOps by aligning financial accountability with engineering execution and business outcomes. If you missed it, you can now watch on demand.
Watch the full summit or jump straight to the sessions most relevant to you.
Featured sessions include:
- IDC analyst insights on how technology spend management is evolving and where to focus next
- FinOps Foundation guidance on advancing FinOps maturity as scope and complexity increase
- A customer panel sharing real-world perspectives on delivering measurable technology value
Events
From Houston to Amsterdam: Flexera Live continues around the globe
Last week, we kicked off the Flexera Live Global Roadshow in Houston, and the energy set the tone for what’s ahead. Customers and peers came together for a day of practical insight, peer-led discussion, and meaningful connection focused on today’s ITAM, FinOps, SaaS, AI and cloud cost challenges.
We brought together a panel of experienced speakers, including two of our customers—Stephen Zwarts, Director of Application Management Services at Worley, and Joe Bitar, Cloud Cost Solution Architect at ExxonMobil, who shared real-world lessons, exchanged ideas, and offered practical takeaways teams can apply right away. And this was just the beginning.
Flexera Live continues around the world, with Amsterdam up next on June 4, followed by additional cities across Europe, North America, and APAC. Each stop delivers the same high-impact, practitioner-focused experience, designed to stay intimate, relevant, and actionable.
Headed to AWS Summit? Join us for an evening event
Attending AWS Summit in Toronto, New York City, or Washington?
If you’re looking to continue the conversation after the day’s sessions, we’re hosting small, evening gatherings with peers across cloud and FinOps.
It’s a chance to connect with others facing similar challenges, exchange ideas, and unwind in a more relaxed setting whether you’re attending the summit or local to the area.
Save your spot:
FinOps X 2026 is right around the corner, and we can’t wait to connect with you.
If you’re planning to attend FinOps X next month, this page brings together everything Flexera at the event from session details to ways to connect while you’re there. You’ll also find key highlights of what’s planned onsite to help you make the most of your time.
Whether you’re looking to explore new FinOps strategies, see what’s next from Flexera, or just stop by and say hello, we’ve got you covered. Be sure to check back often as we get closer to the event - we’ll be adding updates, new details, and a few things you won’t want to miss.
We’re hosting a small, peer-led workshop at FinOps X on June 8 at 14:00-16:00 local time, focused on AI spend management. In this session, a group of enterprise technology leaders will share how they’re approaching AI at scale, including current challenges, practical approaches, and where expectations are still evolving. The discussion will cover areas across SaaS, APIs, agents, and infrastructure.
Space is limited to keep the session collaborative. For more information, contact Nancy at NAbercrombie@flexera.com.
Flexera Customer Exchange: Join us in Copenhagen, Denmark on May 29
Join us in Copenhagen on May 29 for the Flexera Customer Exchange, where peers come together for a day of focused, in‑person discussion.
We’ll be meeting at the historic Carlsberg Museum in Copenhagen - a unique setting for a day of conversation and exchange.
Across the day, customers, practitioners, and experts will share how they’re improving visibility, managing costs, and reducing risk across their technology environments. You’ll hear practical perspectives, exchange ideas, and explore approaches across SaaS, cloud, and AI.
After the main event, you’re welcome to continue the conversation with us at the Copenhagen Beer Festival - an opportunity to connect further with peers and unwind in a more relaxed setting.