Customer Newsletter

Explore this month’s top picks, designed to help you drive greater impact and value with Flexera.

• Gartner’s 2025 Magic Quadrant^™ for Cloud Financial Management Tools names Flexera a Leader and offers a clear view of the vendor landscape and the capabilities that matter most.
• What does value look like for you? Share your perspective in our survey—your feedback helps us better support your goals and shape future ITAM discussions.
• Discover how AI is reshaping FinOps in our latest eBook - your guide to smarter, AI-powered financial operations.

This is just a snapshot of what’s available to you below – dive in and enjoy the read!

Our product updates blog highlights some of the latest improvements and capabilities. Here’s a short snapshot of what’s changed recently:

• Flexera One ServiceNow App version 1.7.205 is now officially available on the ServiceNow App Portal. This latest release introduces powerful new capabilities, key enhancements, and critical fixes—further improving integration performance, boosting classification accuracy, and streamlining data management between ServiceNow and Flexera One IT Visibility.
• Eco is evolving into Flexera One Cloud Commitment Management. In our recent webinar—now available on demand—we shared what this means and how it can help you optimize cloud investments.
• We’re excited to share a major upgrade to Snow Atlas: the legacy Data Update Job (DUJ) is being replaced by Estate, a modern, cloud-native data pipeline that delivers near real-time data visibility across the platform.
• To support your journey with Snow Atlas, we’ve introduced a new SAM on Snow Atlas Administrator course—designed to boost your confidence and capability across key platform features.

You can explore the product updates blog here.

Want the full list of product updates? Dive into our release notes and community blogs for all the details.

• Flexera One release notes »
• Flexera One community blog »
• Snow product release notes »
• Snow Atlas community blog »

We recently hosted a virtual User Group session—thank you to everyone who participated! If you haven’t yet joined our growing community, we’d love to welcome you. Join here to access materials from previous sessions and stay informed about upcoming in-person and virtual events.

This month’s discussion focused on value: how Flexera helps drive meaningful impact across your organization, align with business outcomes, and identify the metrics that matter most.

What does value look like for you?
We’d love to hear your thoughts as well! Please take a moment to take this short survey. Your feedback helps us better support you as you drive your initiatives forward.

Find out how Pivotree cut cloud costs and boosted visibility for its customers

Pivotree, a global managed service provider, needed better visibility into cloud costs – for themselves and their customers. Their existing cost management tool wasn’t cutting it.

By switching to Flexera’s CloudCheckr and Cloud Commitment Management (formerly Spot Eco) solutions, Pivotree:

• Automated accurate cloud usage billing for all customers
• Optimized reserved commitments across EC2 and RDS workloads
• Reduced time spent managing Reserved Instances – unlocking greater savings

With reseller-focused FinOps capabilities, Pivotree now delivers smarter, more efficient cloud cost management – and passes those benefits directly to their customers.

Read the full story

Flexera a Leader in The Gartner^® Magic Quadrant^™ for Cloud Financial Management Tools

As cloud costs grow in size and complexity, organizations need more than reactive cost control — they need strategic financial management. Gartner’s 2025 Magic Quadrant™ for Cloud Financial Management Tools names Flexera a Leader and offers a clear view of the vendor landscape and the capabilities that matter most.

This year’s report highlights:

• The growing importance of multi-cloud optimization, AI cost management, and enterprise governance
• Why total cost visibility — across infrastructure and software licensing — is key to unlocking business value
• How advanced scenario modelling supports confident hybrid and multi-cloud transformation decisions

Flexera has been named a Leader for the second consecutive year, reflecting its commitment to helping organizations turn cloud complexity into competitive advantage.

Download the report

FinOps for AI—AI for FinOps: A guide for FinOps practitioners

Our latest eBook reveals how AI is transforming FinOps strategies. Cloud cost management is evolving – and AI is leading the charge. In our new eBook, we explore how artificial intelligence is helping organizations:

• Forecast cloud spend with greater accuracy
• Automate cost governance and entitlement ingestion
• Detect anomalies and trends across hybrid environments
• Free up time for strategic decision-making

Whether you're scaling FinOps practices or just starting out, this guide offers practical insights into how AI can help you optimize cloud spend and drive business value.

Explore the full eBook

Choosing the right FinOps tool – what most get wrong

Not all FinOps tools are created equal. In fact, most fall short when it comes to delivering real business value.

In our latest blog we break down what to look for – and what to avoid – when it comes to FinOps tooling:

• Why many tools fail to scale across hybrid and multi-cloud environments
• What features truly matter for automation, governance, and forecasting
• How to evaluate tools based on your FinOps maturity and business goals

Whether you're just starting your FinOps journey or refining your strategy, this blog will help you make smarter decisions and avoid costly missteps.

Read the full blog

Why ITSM will never be the same again

Discover how Salesforce’s Agentforce IT Service launch is reshaping the future of IT service management. This blog explores how organizations can streamline service delivery, improve responsiveness, and unlock new efficiencies by integrating ITSM with Salesforce’s powerful automation and data capabilities.

Whether you're looking to modernize your service desk or align IT operations more closely with business outcomes, this piece offers practical insights to help you move forward with confidence.

Explore the full blog

Stop leaking value: Take control of your software contracts

Software contracts are often complex, opaque, and quietly draining budgets. This blog breaks down how to regain control — not by adding more tools, but by using smarter insights to optimize renewals, reduce risk, and eliminate waste.

Whether you're preparing for a vendor negotiation or trying to avoid audit surprises, this piece offers practical strategies to help you make confident, data-backed decisions.

Read full the blog

Live webinar: Best practices for building trusted data foundations

When technology initiatives fail to deliver, bad data is often the hidden cause. Incomplete or unreliable data can derail automation, weaken AI insights, and erode executive confidence.

Join us on November 4 as Clayton Starko, Director of Solutions Architecture & Advisory at Flexera, will share proven strategies to build a trusted data foundation that fuels automation, analytics, and AI success.

You’ll learn:

• What “trusted data” really means—and where it comes from
• How to establish effective data governance
• Ways to enable data democratization and fusion
• How to turn data into measurable business outcomes

If you’re an IT, data, or transformation leader striving to drive results with confidence—this session is for you.

Secure your spot today

Live webinar: The IT priorities for 2026—and what to do about them

Regulatory frameworks like DORA and NIS2 are evolving fast. IT leaders face mounting pressure to innovate while ensuring compliance and data normalization. Yet, 85% cite visibility gaps as a risk—underscoring the urgency for action.

Join our exclusive webinar on November 18 for insights from the upcoming 2026 IT Priorities Report, based on responses from 843 global IT decision-makers.

You’ll learn:

• How to embed compliance into IT strategy, including vendor and tool selection
• Why 67% of IT leaders say cloud costs strain budgets—and what you can do about it
• How a clean pipeline of data supports risk and cost reduction
• Where AI and sustainability intersect with compliance
• How Flexera One IT Visibility strengthens security and compliance when it matters most

Register now

Watch on-demand: Master your ServiceNow strategy and get more from your investment

ServiceNow audits are on the rise and they’re catching many organizations off guard. If you're using ServiceNow, this on-demand webinar is a must-watch.

Flexera experts Clayton Starko, Solutions Architecture & Advisory, and John Suehr, Solutions Architect unpack the most common licensing pitfalls and share proven strategies to reduce risk, control spend and prepare for what’s next – including AI-driven licensing models.

In this session, you’ll learn:

• How to reconcile conflicting usage data from ServiceNow’s native tools
• What data you actually need to track license requirements accurately
• How to maintain leverage in renewal negotiations
• Best practices to avoid costly audit surprises

Whether you're facing a renewal or simply want to strengthen your compliance posture, this session will help you take control.

Watch on-demand

Join us at Wisdom Unplugged UK 2025 on November 7

Our experts will be on-site at Vodafone HQ, Newbury to share the latest tools and strategies for optimizing IT spend and improving compliance. Whether you're refining your ITAM practices or exploring new ways to drive efficiency and value in 2026, we’ll be there with tailored advice and practical insights.

Find out more

Meet us at Gartner IOCS 2025 and let’s talk cloud control

We’re excited to be a Silver Exhibitor at the Gartner IT Infrastructure, Operations & Cloud Strategies Conference this December in Las Vegas.

Join us to explore how Flexera is helping organizations reveal hidden waste, reduce risk, and reclaim value across hybrid IT environments. From cloud cost optimization to IT visibility and FinOps enablement, we’re here to help you take control of your cloud strategy—financially, operationally, and strategically.

• Where: Las Vegas, NV
• When: December 9-11
• Booth: Visit us on the show floor to see how we’re leading the new era of Cloud Control

Let’s connect and explore how Flexera can help you drive smarter decisions and deliver measurable outcomes.

Explore the program

Recognition doesn’t end when the announcements go live. For many of our award winners, it’s just the beginning. Since being honored in July, several of this year’s Technology Intelligence Awards recipients have continued to raise the bar for ITAM leadership.

We’re thrilled to share that two of our 2025 winners – Thames Water and Vodafone – have been named finalists at the upcoming ITAM Excellence Awards 2025 — a testament to their ongoing impact and innovation.

Their achievements continue to inspire the global ITAM community, and we’re proud to see their success stories reach new stages.