The unprecedented events of 2020 highlighted the competing pressures faced by IT teams to support the business.
Looking beyond 2021, we see the focus shifting from reacting to changing business and economic conditions, to "future proofing" organizations. This requires agile and efficient operations, largely achievable through the adoption of tools and processes.
A way to increase agility and efficiency within your infrastructure, and with rapid impact, is by transforming IT service delivery through automated, self-service IT. In this guide, we discuss: