Flexera 2022

State of ITAM Report

As new technologies evolve, ITAM professionals are challenged to maximize the value of their technology investments


ITAM responsibilities continue to grow as IT estates expand beyond on-premises into public cloud, hybrid cloud and SaaS.

Digital transformation is accelerating, bringing complexities in asset management unforeseen just a few years ago. ITAM roles must evolve to continue to provide strategic value as organizations accelerate their adoption of new technologies. The Flexera 2022 State of ITAM Report provides insight into the makeup and focus of ITAM teams across a wide range of organizations, while highlighting trends in the new responsibilities and challenges these teams face. The report reveals that the top three areas of focus for software asset management (SAM) professionals are all related to cost savings and/or cost avoidance.

What SAM initiatives do you want to make progress on in the next year?


Optimizing and finding savings in software spend


Improving reclamation of underused or unused software


Improving management of SaaS products

Cost savings and cost avoidance are priorities for almost all organizations, and SAM teams are obviously focused on doing their part. However, the metrics used to measure the success of SAM teams often focus instead on audit and regulatory compliance.

What metrics are used to measure success of your SAM initiatives?


External audit compliance


Having an accurate license position


Compliance with regulatory or internal audits

The report breaks down respondents’ challenges and initiatives by the maturity of their ITAM teams and processes. The data shows that beginners lack SAM tools while advanced teams are challenged by new environments.

SAM challenges by maturity

SAM challenges by maturity

The Flexera 2022 State of ITAM Report evaluates the responses of 465 global IT professionals who manage, advise and participate in ITAM activities in organizations of 1,000 or more employees. The insights gleaned from these responses provide vision into the current and strategic initiatives across these ITAM practices and practitioners.

Download the full report to gain critical insights about trending topics, challenges and initiatives, including:

  • ITAM team composition and reporting structures
  • Responsibilities of ITAM, SAM and hardware asset management teams
  • Areas of past and future focus
  • Challenges introduced by the evolving hybrid IT landscape
  • Industry trends

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Flexera 2022 State of ITAM Report
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