Why visibility still fails in 2025
Your ServiceNow or Jira Service Management platform is powerful—but only if your CMDB foundation is solid. Most aren't. When accuracy slips, so does your ability to modernize IT service management (ITSM), prevent outages and support AI initiatives.
56% of IT leaders lack full visibility into their technology estate—costing up to $14K per minute in downtime
— Flexera 2025 State of ITAM Report; IT outages: 2024 costs and containment
Wake-up call scenarios:
Modern ITSM depends on real-time, event-driven data. Without a healthy CMDB, you risk:
- Database corruption during peak season
- Cascade failures you can't trace
- AI initiatives that fail due to poor data quality
This guide reveals the 8-step methodology that transforms CMDBs from liability to strategic asset—including data preparation steps for AI success.
Inside, you'll discover:
- The costliest CMDB mistake and the blueprint approach
- How to shift from manual to event-driven, real-time updates
- Why poor CMDB data leads to AI failures—and quality techniques that prevent them
- How to maintain CMDB health across ServiceNow, Jira Service Management and hybrid cloud environments
AI agents are only as effective as the data they consume—poor CMDB data leads to inaccurate insights, failed automation and increased operational risk.
— Adam Jeffries, Senior Solutions Architect, Flexera
Don't let poor visibility cost you dearly. Download the e-book and see how to design, implement and evolve your CMDB into a strategic asset.
