Best practices for managing ITAM risk when ITSM is the foundation

Organizations often embed IT Asset Management (ITAM) deeply within IT Service Management (ITSM) platforms—like ServiceNow—believing it reduces complexity and cost. But the latest Flexera 2026 IT Priorities Report reveals a different story:

• 85% of IT leaders report visibility gaps that put the business at risk
• 70% say SaaS and cloud are being purchased outside IT, creating massive shadow ecosystems
• 58% cite issues caused by shadow SaaS
• 94% say poor data quality is undermining AI and business intelligence

These numbers highlight a growing problem: ITAM programs built solely on ITSM platforms introduce hidden risks, create blind spots, drive overspend, increase audit exposure, and block AI initiatives.

Join James Dalley, Senior Director, Solutions Success, and Clayton Starko, Director of Solutions Architecture & Advisory at Flexera, as they share proven best practices for managing ITAM risk. This webinar uncovers the hidden challenges of ITSM-bound ITAM programs and shows how to break free from platform limitations to gain full visibility across SaaS, cloud, and hybrid environments.

In this webinar, you will learn:

• The hidden risks of tying ITAM too closely to ITSM and CMDB data
• Why poor data quality and visibility gaps are driving overspend and audit exposure
• How ITSM-centric approaches struggle with SaaS, cloud, and hybrid IT
• Practical strategies to decouple ITAM, improve governance, and scale for 2026
• Best practices to boost data quality, AI-readiness, and actionable insights

Who should attend:
This session is designed for leaders and practitioners responsible for ITAM, SaaS, and hybrid IT governance who want actionable strategies to reduce risk, control spend and optimize data quality:

• IT and Data Leaders
• Asset and Operations Professionals
• Business Stakeholders
• AI, Automation, and Transformation Leaders